General conditions of sale

Decree no. 94-490 of 15th June 1994, in accordance with law no. 92-645 of 13th July 1992, stipulating the trading conditions relating to the organisation and sale of holidays or travel.

ARTICLE 95 : unless exempted by the second paragraph (a and b) of article 14 of the law of 13th July 1992, stated above, any offer or sale of travel or holiday services must provide the appropriate documentation, which fulfils the criteria set out herewith. In the case of sale of air travel tickets, or tickets for other scheduled, unaccompanied travel, the vendor must surrender to the customer all tickets required for the entirety of the journey and issued by the transporting company (or under its responsibility). In the case of chartered transport, the name and address of the transporter, on whose account the tickets are issued, must be mentioned. Billing individually for various services included in a tourist package means that the vendor is not subject to the conditions laid down herewith.

ARTICLE 96 : prior to completion of the deal, and supported by written evidence listing his business name, address and the indication of his trading authorisation, the vendor must provide for the customer all information concerning the price, dates and other details concerning the service included in the holiday, such as:
1 - the destination, and the type and category of transport to be used;
2 - the type of accommodation, its situation, its level of comfort and main characteristics, its tourist grading on the scale used in that country;
3 - meals included;
4 - a description of the itinerary if the holiday is a tour;
5 - notice of the administrative and health formalities which must be observed, especially if travelling abroad, and of the time required to complete these formalities;
6 - visits, excursions and other services included in the package, or available upon payment of a supplement;
7 - the minimum and maximum number of participants required for the holiday to go ahead, and, if the holiday depends upon a minimum number of participants, the date by which the consumer must be informed of the cancellation of the trip; this date must be at least twenty-one days before the departure date;
8 - the sum, or percentage of the total cost, remaining to be paid in order to complete the transaction, as well as the date by which this amount must be paid;
9 - any possible changes of price allowed for by the contract, in accordance with article 100 of this decree;
10 - cancellation conditions incurred within the terms of the contract;
11 - cancellation conditions laid down by articles 101, 102 and 103;
12 - precisions as to the risks insured and the maximum claim within the terms of the insurance contract, covering the consequences of travel agencies’ professional civil responsibility, and the civil responsibility of non profit-making associations and organisations, and the civil responsibility of local tourist offices;
13 - information concerning the option to purchase an insurance policy covering the consequences of certain types of cancellation, or an assistance scheme covering certain risks, in particular the cost of repatriation in the case of accident or illness.

ARTICLE 97 : once this information is supplied to the customer, the vendor is legally bound by it, unless he has previously reserved the right to modify certain elements. In this case, the vendor must indicate clearly which modifications could be made and to what extent.
In all cases, any modification made to the above information must be communicated in writing to the customer before the completion of the transaction.

ARTICLE 98 : the contract entered into by vendor and customer must be in written form, and signed by both parties. There must be two copies, of which one is given to the customer. The following clauses must feature:
1 - the name and address of the vendor, his insurance agent, and the name of the holiday organiser;

2 - the destination(s) of the holiday, and in the case of split locations, the different periods and the dates;
3 - the type and category of transport used, the dates, times and points of departure and return journeys;
4 - the type of accommodation, its situation, level of comfort and main characteristics, its tourist rating on the scale used in that country;
5 - the number of meals provided;
6 - the itinerary, in the case of a tour;
7 - visits, excursions and other services included in the price of the holiday;
8 - the total cost, and an indication of any possible changes to this cost, in accordance with article 100;
9 - an indication, if necessary, of any taxes due, such as airport tax, tourist tax if not included in the price;
10 - the timescale and options for payment; in any case, the last payment made by the customer must not constitute less than 30% of the cost of the holiday, and must be made upon reception of the documents enabling the customer to travel;
11 - any special conditions required by the customer and accepted by the vendor;
12 - the means by which the customer can make claims to the vendor, which must be made as soon as possible, via registered post and with a receipt of delivery form from the vendor. The organiser must also be notified;
13 - the final date by which the customer will be informed if the holiday is cancelled by the vendor, in circumstances where the minimum number of required participants has not been reached, in accordance with article 96 above;
14 - the cancellation conditions set out by the contract;
15 - the cancellation conditions set out by articles 101, 102 and 103 below;
16 - information concerning the risks insured and maximum claims guaranteed by the insurance policy covering the professional civil responsibility of the vendor;
17 - information concerning the insurance policy covering certain types of cancellation held by the vendor (policy number and name of the insurer), as well as information concerning the insurance policy covering specific risks, stating at least the risks covered and those not covered;
18 - the deadline for the breaking of the contract by the customer;
19 - the promise that the vendor will send to the customer, at least ten days before the departure date, the following information:
a) the name, address and telephone number of the vendor’s local representative, or, if none is available, the names, addresses and telephone numbers of any local organisations able to provide assistance in case of problems, or a telephone number for contacting the vendor in the case of an emergency;
b) for holidays abroad taken by minors, a contact telephone number and permanent address where the child or a responsible adult can be reached.

ARTICLE 99 : the customer may transfer his contract to a third party who fulfils the same terms as himself and will undertake the holiday, as long as the contract has not yet come into effect.
Unless the contract states otherwise, the customer in this case is obliged to inform the vendor of this decision, via registered post and with a receipt of delivery, at least seven days before the departure date. If the holiday is a cruise, fifteen days must be allowed. This transferral is in no case subject to the prior authorisation of the vendor.

ARTICLE 100 : when the contract includes a deliberate provision for the price to be altered within certain limits laid down by article 19 of the law of 13th July 1992, it must mention the precise calculations which could cause the price to vary (either upwards or downwards), and especially any transport costs or taxes which may alter as a result, or the currencies which may affect the cost of the holiday or of transport, the part of the price which may be subject to variation, and the rate and currency used as a reference when establishing the price figuring on the contract.

ARTICLE 101 : when, before the customer’s departure, the vendor is obliged to modify an essential part of the contract, such as a significant increase in price, the customer can, without affecting his statutory rights, and having been informed by the vendor via registered post with registered delivery receipt:
- either surrender the contract and obtain an immediate, full reimbursement of any money paid;
- or accept the change, or an alternative holiday offered by the vendor; an addendum to the contract, stating the changes, is then signed by both parties. Any deduction in price is therefore applied to any outstanding sums owed to the vendor, and if the amount already paid exceeds the total sum due, the excess must be repaid by the vendor before the customer’s departure date.

ARTICLE 102 : in the case dealt with in article 21 of the law of 13th July 1992, the vendor cancelling the holiday must inform the customer via registered post with receipt of delivery. The customer, without prejudicing his statutory rights, obtains the immediate and full reimbursement of all money paid; the customer receives, in this case, compensation at least equal to the fee he would have incurred had he been the one to cancel the holiday.
The dispositions of this article are in no way meant to pose an obstacle for the amicable resolution of such a situation in which the customer accepts a substitute holiday suggested by the vendor.

ARTICLE 103 : when, after the departure of the customer, the vendor finds himself unable to provide a significant part of the service stated in the contract, representing a significant part of the cost incurred by the customer, the vendor must immediately take the following steps, without prejudicing his statutory rights:
- either offer replacement services, incurring any eventual added costs himself, and if the replacement accepted by the customer is of a lower quality, the vendor must reimburse the difference in full upon the customer’s return;
- or, if he cannot offer a replacement, or this replacement is refused by the customer for valid reasons, he must provide, at no extra cost to the customer, travel tickets for a return to the place of departure or to another destination deemed suitable by both parties.
special conditions of sale
Reservations
Reserving one of our holidays implies the acceptance of the general conditions governing the operations of all travel agents, and our own special conditions, our responsibility in no case exceeding the obligations of our subcontractors and professional guarantors.
Each reservation must be accompanied by the sum of at least 25% of the total cost of the holiday, and the outstanding sum must be paid by, at the latest, one month before departure, as is stated on our contracts.
If a reservation is made less than one month before departure, the total cost must be paid upon reservation. The CRTB/Formules Bretagne does not give credit, and any payment which defaults will result in the cancellation of the holiday and the incurring of a cancellation fee, as set out in the paragraph headed CANCELLATION.
If you have specific wishes, you may inform us when reserving, but we cannot guarantee them (cots, television etc). We are not responsible in the event of these wishes not being met.
Animals are welcome only when declared and accepted at the time of reservation. If we are not notified, our local representative reserves the right to refuse them; the customer is still legally bound to the holiday.

PRICES

Prices are determined on Dec. 1st 2000 and may be subject to change because of economic changes or changes in regulation. Prices are therefore confirmed upon reservation. It is the customer’s responsibility to ensure that the price is still suitable before making his reservation.
Unless otherwise stated, the prices quoted include:

- for hotels : per person, on the basis of accommodation in a double room occupied by two adults, or per person in a single room, either full board or bed and breakfast. Prices do not include drinks, guest tax or extras. Reductions for children: see individual hotel information.
- for hired accommodation: per house/apartment. The occupation of the home is strictly limited to the number of people indicated in the brochure.
An equipped apartment generally includes: crockery, basic equipment (small refrigerator, two hot plates), blankets, pillows and/or bolsters. Any extra equipment is specified in the individual descriptions. The customer will not necessarily occupy the exact building shown on the photograph.

- for health centre stays: price per person per day, or a six-day package (4 sessions per day) or a weekend deal.
The price does not include medical consultations, drinks, nor supplements linked to specific diet programmes.

When reserving, you must state the numbers in your group and their age. If you exceed this number, the local representative has the right to refuse you access and you will incur accommodation costs (and organisation) for any extra people.

Arrivals
Unless a special agreement has been made, arrivals and departures must take place during the normal hours stated. Arrival: usually late afternoon. Departure: late morning.
Upon arrival, the customer must check the inventory and the cleanliness of the accommodation and inform the local representative immediately of any shortcomings. No subsequent claim will be accepted, because of the impossibility of checking once the customer has been in occupation.

Deposit
A deposit is payable, on arrival, and is returned after the inventory has been checked upon departure, or by post within one month. (If the accommodation includes a telephone, the deposit will be returned once the telephone bill has been received). The customer cannot ask the local representative to check the inventory outside the normal hours.
The customers will advise the agency not less than 24 hours in advance of their time of departure time. It is the responsibility of the customer to ensure that the accommodation is left in a perfectly clean condition. If the cleaning has not been done, charges will be deducted from the deposit at the rate of professional cleaning agencies.
It is the customer’s responsibility to obtain from the manager the deposit, and to pay for any damages, cleaning costs, guest taxes and energy consumed, without CRTB/Formules Bretagne being held responsible or having to intervene. Any litigation over this issue will therefore be limited to those concerned.
The customer will be required to take out holiday insurance, but will be exempted from this if he can send to the agency, prior to departure, proof of insurance guaranteeing at least the same degree of cover. CRTB/Formules Bretagne declines all responsibility in the case of insurers countering tenants’ claims for accidental damage.

Local disturbances
Neither the travel agent, nor CRTB/Formules Bretagne, nor the management on site can be held responsible for chance events which might disturb, interrupt or prevent your holiday (extreme weather conditions, or building works).

Litigation
All claims must be written and sent, registered, to the agent who sold the holiday, as quickly as possible, and at the latest within 15 days of your return.

Cancellation
All cancellations must be signalled immediately to the agent, and incur the following charges:
- cancellation more than 45 days before departure date: a fee of 100FF per person will be retained
- between 45 and 30 days before departure: 25% of the total cost will be retained.
- between 29 and 8 days before departure: 50% of the total cost will be retained.
- between 8 and 3 days before departure: 75% of the total cost will be retained
- between 2 days and the day of departure, and any customer who fails to arrive: 100% will be retained.

A holiday which is interrupted, or any service not used, by the customer, for whatever reason, cannot be reimbursed.

For cancellation charges for ‘walking’ and ‘river’ services, see the corresponding brochures.

Prices indicated do not include cancellation insurance
CRTB/Formules Bretagne can offer a cancellation insurance policy for 4% of the total cost (Concorde company), which will compensate you in clear-cut cases (serious illness, accident or death, repatriation) occurring during your stay, and which will cover you for civil responsibility and legal aid.

Holidays in the four regions of Brittany are managed by the CRT Bretagne and agents in Brittany. Those in the Loire-Atlantique region are under the control of the Loire-Atlantique Leisure and Tourism service.

COMITE REGIONAL
DU TOURISME DE BRETAGNE
Headquarters: 1 rue Raoul Ponchon - Rennes
Authorised local tourist office no. AU 035960002
Insurance RCP: GAN - 7 boulevard Beaumont - Rennes
Financial guarantor : APS - 6 rue Villaret de Joyeuse - 75015 Paris.

Service LOISIRS ACCUEIL LOIRE ATLANTIQUE
Headquarters: 2 allée Baco - 44000 Nantes
Association no SIRET 78599181 100023
Code APE 633 Z Authorisation no AU 04495003
Financial guarantor: APS.

FOR BOOKINGS :
0 800 085 7739
formules bretagne
CRT Bretagne: a local tourism organisation authorised
by order of the Prefect on 3rd June 1996
n°AU 035 96 0002